Customer reviews of HKO Vehicles Ltd

By Erica G on 11 July 2024 | Verified purchase

I only live over in Stoke-On-Trent, HKO Vehicles are just a hop skip and a jump down the road, one thing that really stood, Andy is such a genuine, straight shooting and all round lovely guy. He was really approachable and welcoming on arrival, didn't feel pushy, let us look around in our own time and when he did come over to check on us, I felt really comfortable around him. My partner and I test drove the car and noticed the air con wouldn't blow hot air, when we got back Andy turned the car back on and of course.. IT worked straight away 🙄 Never fear, Andy would accept this and took the car straight back into the garage to be looked at, turned out to be a faulty sensor causing intermittent issues, they replaced this prior to collection which I was super impressed with. Based on my experience, Andy clearly cares about his customers a lot and prides himself on high customer service. I will defiantly be back and recommend you consider HKO Vehicles if you are in the market for a used car you can rely on. .

Reply from HKO Vehicles Ltd on 11/07/24

Thank you for your awesome review. We are very happy to hear that you had a pleasant and hassle-free car buying experience with Andy and HKO Vehicles. Andy is indeed a genuine and lovely guy who always goes the extra mile for his customers. We are glad that he fixed the air con issue for you and that you are impressed with our service. We appreciate your recommendation and your loyalty to our dealership. We look forward to seeing you again and offering you another reliable car. 😊

By Davina R on 11 July 2024 | Verified purchase

Andy has been great to deal with, HKO Vehicles are a very nice, friendly local dealership with some really nice cars on offer. Andy runs a small team and a tight ship with the quality of the cars, an approachable attitude and customer focused serviced seeming high priority. The car is excellent and the customer service superb, my only qualm with the experience was I had to pay a deposit while my part ex car was evaluated, the evaluation took a while and there were some delays in getting the money back, I did get the money back however and I am made up with my new car.

Reply from HKO Vehicles Ltd on 11/07/24

Hello Davina, Thank you for your honest and detailed review. We are very happy to hear that you had a great experience with Andy and HKO Vehicles, and that you are satisfied with the quality of the car and the customer service. Andy is a valuable member of our team and we appreciate your recognition of his efforts. We apologize for the inconvenience caused by the deposit and the evaluation process, and we are glad that you received your money back. We hope you enjoy your new car for a long time and we look forward to serving you again in the future. 😊

By Lynn W on 11 July 2024 | Verified purchase

The car is great and Andy really has looked after us from start to finish. I purchased a Fiat 500 from HKO Vehicles, I would be lying if I said the car wasn't without issues, the master and slave cylinder went within 24 hours, Andy was eager to help and had the car back, picked it up on the back of a low loader, he had the issue resolved and the car back to me within 48 hours which I was very happy with. The customer service, especially the after sales care has been exceptional and both my partner and I are really happy with the car.

Reply from HKO Vehicles Ltd on 11/07/24

Hi Lynn, Thank you for your kind words and your honest feedback. We are delighted to hear that you and your partner are enjoying your Fiat 500 and that Andy was able to provide you with excellent service. We apologise for the inconvenience caused by the master and slave cylinder issue, and we appreciate your patience and understanding. We are committed to ensuring that our customers have a smooth and satisfying experience with their vehicles and with us. Please feel free to contact us anytime if you need any assistance or have any questions. We look forward to seeing you again soon. Sincerely, HKO Vehicles

By Jinto P on 11 July 2024 | Verified purchase

Very happy with my new car, it seems to have been very well looked after a well prepped by HKO Vehicles, there doesn't appear to be any problems and I can't criticize the service at all, I was very much looked after!

Reply from HKO Vehicles Ltd on 11/07/24

Hello Jinto, We are very pleased to hear that you are happy with your new car and our service. We take pride in our vehicles and our customer care, and we are glad that you felt well looked after. Thank you for choosing HKO Vehicles and for your positive feedback. We hope to serve you again in the future and wish you all the best with your car. 😊

By Joquan M on 11 July 2024 | Verified purchase

This is my first car and first experience buying one.. although i don't have anything to compare too, Andy has certainly set the bar for me! I originally wanted a Japanese car and was looking at a Suzuki Swift from else where during the lockdown period. I had nothing but issues with the other dealer and the whole process was so stressful that it put me off getting a car all together. Dealing with Andy was a breath of fresh air and he was a delight really. The car is an Audi A1 and has been really good so far, the deal was too good of an opportunity to pass up knowing the price and the millage. Really satisfied and I would highly recommend HKO Vehicles.

Reply from HKO Vehicles Ltd on 11/07/24

We are overjoyed to hear that you had a wonderful first car buying experience with us and that Andy exceeded your expectations. We are sorry to hear that you had a bad experience with another dealer, but we are glad that you gave us a chance and found the perfect car for you. The Audi A1 is a great choice and we are sure you will love it for many years to come. Thank you for your high recommendation and your kind words. We hope to see you again soon and wish you all the best with your new car. 😊

By James S on 11 July 2024 | Verified purchase

Alarm bells were ringing loud and clear when the warning lights flashed up on my dash and I was worried I may have been caught out with a bad car.. Andy however, was incredibly proactive in resolving the issue with me and it turned out just to be a bad connection with the ABS sensor. I am very happy with how quickly Andy resolved the issue and to the standard this was done, the car has been great ever since and my wife loves it too.

Reply from HKO Vehicles Ltd on 11/07/24

Hello James, Thank you for sharing your experience and your honest feedback. We apologize for the inconvenience caused by the warning lights and the ABS sensor issue. We are glad that Andy was able to fix it promptly and professionally. We appreciate your trust in us and we are happy to hear that you and your wife are enjoying the car. We hope to serve you again in the future and wish you safe and happy driving - HKO Vehicles 😊

By Alfie H on 11 July 2024 | Verified purchase

Really good experience dealing with HKO Vehicles, Andy is a great bloke and very thorough. I don't believe anyone is perfect but Andy comes very close. I am really happy with my new car, it's a lot younger than my last and a big step up in my opinion. I can't pick a fault with the car for looking and will certainly be in touch with HKO Vehicles when I am ready to change again.

Reply from HKO Vehicles Ltd on 11/07/24

Thank you for your awesome review and for sharing your experience with us! We are delighted to hear that you had a really good experience dealing with HKO Vehicles and that Andy was a great bloke and very thorough. He is a professional and friendly salesman who always pays attention to details and customer satisfaction. We are also glad to hear that you are really happy with your new car and that it’s a lot younger than your last and a big step up in your opinion. We appreciate your feedback and your business, and we hope to see you again soon. Have a wonderful day! 😊

By Glen B on 11 July 2024 | Verified purchase

So far so good, I have been very used to lease cars for the last 9/10 years. I had an all electric Kia E-Nero before so going back to an engine and a manual one at that has been a big change, my wife is very quick to remind me how terrible my clutch control has gotten. The car is really well, the few little niggles are nothing I wouldn't expect from a 12 year old car, it's very nice to drive and I am enjoying relearning. Andrew is a great, very trustworthy guy.

Reply from HKO Vehicles Ltd on 11/07/24

Thank you for your great review and for sharing your experience with us! We are glad to hear that you are happy with your car and that you are enjoying relearning how to drive a manual engine. It is a big change from an electric car, but we are sure you will master it soon. We are also glad to hear that the car is really well and that the few little niggles are nothing serious. We appreciate your feedback and your business, and we hope to see you again soon. Have a wonderful day! 😊

By Aleksandr R on 11 July 2024 | Verified purchase

Overall, the car and the customer service have both been very very good. There have been a couple little issues, one with the panoramic roof not opening and closing properly and the other with cruise control, I have a pretty extensive warranty on the car which I m confident will cover it, I am going to take the car to a local garage to get this sorted out and claim for the repairs. Other than these two little bits, everything else has been great, I am enjoying the car and have been quite happy with HKO Vehicles as a company.

Reply from HKO Vehicles Ltd on 11/07/24

Thank you for your great review and for sharing your experience with us! We are glad to hear that the car and the customer service have both been very very good and that you are enjoying the car and have been quite happy with HKO Vehicles as a company. We apologize for the inconvenience caused by the panoramic roof and the cruise control issues, but we are confident that the warranty will cover them and that the local garage will fix them for you. We appreciate your feedback and your business, and we hope to see you again soon. Have a wonderful day! 😊

By Quratulain H on 11 July 2024 | Verified purchase

I dealt with Andrew and HKO Vehicles on behalf of my sister as she was in need of a new car and I seem to be a bit better at dealing with car dealerships. Andrew was great to deal with based on our limited interaction, we live about 2 hrs away in West Yorkshire so we couldn't go see the car and had to put our trust in Andrew, this was obviously a safe bet, he delivered the car all the way to West Yorkshire, when it arrived it was immaculate, very well cleaned and prepared. My sister absolutely loves her new car and HKO Vehicles will be top of my list if I need a new car in future.

Reply from HKO Vehicles Ltd on 11/07/24

Thank you for your awesome review and for sharing your experience with us! We are delighted to hear that Andrew was great to deal with and that he delivered the car to you in West Yorkshire. He is a reliable and professional salesman who always takes good care of our customers. We are also glad to hear that the car was immaculate, very well cleaned and prepared, and that your sister absolutely loves her new car. We appreciate your trust and your business, and we hope to see you again soon. Have a wonderful day! 😊